The modern valuation (review) management for hotels

Evaluate, influence and use guest ratings

What you learn in the seminar:

Why guest opinions have a much greater impact on your sales than you might think. How do I avoid the “break in the net”? How do you react when everything happens? How to send reviews from well-being guests.

These are the topics:

Why do our guests evaluate the impact of your valuations on your sales performance?
What are assessment assistants and how can they support the daily work?
How to respond to complaints online and personally.
How assessment and complaint management influence the quality strategy?
The influence of guest evaluations on the purchase decision. How do I encourage guests to evaluate?
How to respond professionally to public criticism or praise.
Ratings as a marketing tool
The four levels in valuation management: objectives and tasks

The seminar is intended for these participants:

Employees and managers at the front desk, in marketing or reservations, who need to deal with complaints and assessments.

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